Postbye maps how to cancel SiriusXM and says 17 states require online cancellation

Postbye says SiriusXM subscribers billed directly by the company can cancel through the Online Account Center, 24/7 chat or by phone at least 24 hours before renewal, while app-store and carrier-billed plans must be canceled through the billing partner. The guide also says 17 of 51 U.S. jurisdictions require online cancellation for consumers who signed up online.

Why it matters: - SiriusXM subscribers need to know which company actually bills the account before trying to cancel, or they can miss the deadline and get renewed. - Postbye says state cancellation laws and federal online-renewal rules can affect how easy a subscription is to end. - The guide points to a broader consumer-protection issue: whether a company must offer a cancellation path as easy as the sign-up path.

What happened: - Postbye published a SiriusXM cancellation guide that lays out the main ways to stop service. - A SiriusXM customer billed directly by SiriusXM can cancel in the Online Account Center, through 24/7 online chat at siriusxm.com/contactus, or by phone at 1-866-635-8641. - SiriusXM requires cancellation at least 24 hours before the renewal date. - Plans billed by Apple, Google Play, Roku or T-Mobile must be canceled through that billing company. - Postbye says its SiriusXM guide was last checked against SiriusXM pages on Nov. 8, 2026.

The details: - SiriusXM directs billed-direct customers to the Subscriptions tab in the Online Account Center. - SiriusXM phone support for cancellation is available from 8 a.m. to 8 p.m. ET, daily. - Postbye advises subscribers to save the final screen, chat transcript or confirmation email. - Postbye also recommends mailing a signed cancellation letter for a written record. - The letter should name the account, ask SiriusXM to end the subscription and stop further charges, and be sent by certified mail with return receipt to Sirius XM Care, Attention: Listener Care, PO Box 33174, Detroit, MI 48232. - Postbye says there is no official postal cancellation route listed by SiriusXM, so the letter serves as documentation after using an official channel. - SiriusXM says uninstalling the app or selling the vehicle does not cancel the subscription. - Postbye says Roku-billed plans are canceled at my.roku.com, not in the SiriusXM app. - If SiriusXM keeps charging, Postbye says to compare the charge date with the 24-hour rule and keep proof for a dispute. - Under SiriusXM's Customer Agreement, an audio cancellation takes effect at the end of the billing cycle. - A monthly plan canceled within 7 days of its start ends immediately and can qualify for a pro-rata refund if requested. - Plans billed for longer than a month can get the same refund treatment within 30 days of the start or each renewal charge. - Disputes go to SiriusXM by phone, chat or mail to Listener Care, using the saved proof.

Between the lines: - Postbye's state-law review says 17 of 51 U.S. jurisdictions require online cancellation when a consumer signed up online. - In 11 jurisdictions, the rule is explicit: Arkansas, California, Connecticut, Delaware, Georgia, Idaho, Illinois, Kentucky, Minnesota, Tennessee and Vermont. - In 6 more, the law requires cancellation through the same medium, method or channel used to sign up: Florida, Maine, Maryland, Massachusetts, New York and Virginia. - Postbye says some of those laws apply only to certain contracts, including Florida service contracts. - Colorado requires an easy cancellation mechanism and treats a one-step online cancellation link as compliance for consumers who signed up online, under SB25-145, which took effect Aug. 6, 2025. - In the other 34 jurisdictions, Postbye found no comparable state rule for subscriptions generally. - Federal law still requires sellers of automatically renewing online plans to provide simple mechanisms for a consumer to stop recurring charges. - A New York State Supreme Court decision in November 2024 found SiriusXM's cancellation procedures failed that federal requirement in a case brought by the New York Attorney General's office. - SiriusXM's Oct. 29, 2026 quarterly report says the Appellate Division affirmed the order on Nov. 6, 2025. - The quarterly report says an appeal by the Attorney General's office is pending in the Court of Appeals and concerns relief for customers outside New York. - SiriusXM said in the report that, as of Nov. 27, 2024, New York residents who bought online can also cancel online. - Postbye says it is independent and not affiliated with SiriusXM. - The Postbye Team says the key deadline is 24 hours before renewal and the key proof is the record the customer keeps.

What's next: - SiriusXM subscribers with direct billing should confirm the renewal date, use the correct cancellation channel and keep proof of the request. - Customers who want extra documentation can send a certified letter after canceling through the official route. - The New York appeal mentioned in SiriusXM's quarterly report could affect the scope of relief for customers outside New York. - Postbye says consumers should check the next statement to confirm charges stop.

The bottom line: - The safest SiriusXM cancellation path is to use the billing company's official channel, act at least 24 hours before renewal and save written proof.